Overview

Sometimes you'll need to refund a payment. If the payment was made online through TeachHero, when a refund is created, TeachHero will automatically issue the refund back to their payment method. If you're giving a refund for an offline payment (e.g. check), TeachHero records the refund but you'll need to return the funds manually.

When a refund is issued, it will update the student's balance and any invoices related to the payment being refunded. These means, students will be responsible to repay the refunded amount if the charges are still applicable. If you want to refund a parent's money and forgive the amount owed, you can issue a credit to cover the refunded amount.

How to Refund a Payment

1. View the payment you want to refund

2. Click Edit payment

3. Scroll down to the refunds section

4. Click Add refund

5. Enter the amount you wish to refund and provide a reason for the refund

6. Click Create

When a refund is issued, TeachHero will automatically allocate the refund towards all payment items. If you are giving a partial refund, you might only want to refund money that is being applied to specific items.

For example, a payment might have been made to cover two separate class fees. A student drops from one of the classes and parent wants a refund for that one class. If you issue a refund for the payment, you'll need to edit the refund's items so that the amount refunded is counted only against the dropped class.

How to Edit Refund Items

1. View the refund details

2. Click Edit to change the amount allocated

3. Click Delete to remove an item

4. Click Add Item to add an item

Write your article content here